Privacy Policy
Privacy Policy

A.B.N. 70 166 484 251

This following document sets forth the Privacy Policy for Little Piazza Bar and Grill Website : www.littlepiazza.com.au

Little Piazza Bar and Grill (hereinafter Little Piazza) acknowledges and respects the privacy of individuals. This Privacy Policy covers the personal information that Little Piazza collect, use or disclose and sets out the way in which Little Piazza will use, manage and protect your personal information when you visit our website, or place an order in our store or over the phone.

Little Piazza reserves the right to make amendments to this Privacy Policy at any time as is required and therefore advise all users to check this page regularly to stay informed of any updates. If you have objections to this Privacy Policy, you should not access or use the Site.

This policy is effective as at 27 June 2013.

Collection of your personal information

Little Piazza may collect personal information from you which includes your first and last name, address, telephone and mobile number(s), email address, credit card details and any other information that you knowingly provide us. This will generally occur when you:

  • Visit our website
  • Enter into a competition or promotion
  • Participate in a survey
  • Apply for a job
  • Submit website feedback
  • Place a take away or home delivery order from us by phone, our online ordering system by visiting our store

When using the Little Piazza’s internet ordering system to make a take away or home delivery order, additional information is collected. This information assists in the delivery to your door and to verify your credit card payment. The online ordering system also stores information about your order to help you remember and re-order the same items in future. When concluding your order via the Little Piazza internet ordering system, you will be asked if you would like to become a member. Once you become a member and choose your username and a password you do not need to re-enter your contact and delivery details on your future orders. You can also complete an online order by not becoming a member during checkout

Credit Card details

Internet orders and phone orders can be paid by cash or pre-paid by a valid credit card which must be presented upon the receipt of your order. To process your phone order or internet order which you wish to pay by your credit card, we will need your credit card details however they will not be saved after the order is completed.

Use of your personal information

Little Piazza may use the personal Information that you submit to us to efficiently process your order and provide goods and services. Generally, we may use your personal Information in the ways in which you would expect, including but not limited to any of the following purposes:

  • to process any online ordering
  • to determine the number of visitors to our websites and conduct reviews of our sites
  • to respond to specific requests from visitors
  • to keep you informed about any changes to our websites
  • to inform you of our latest products and promotions which we think might be of interest to you
  • to conduct marketing research

Little Piazza may in very rare circumstances may share statistics and personal information to third parties who are bound by confidentiality and privacy obligations in relation to the protection of your personal information. Such third parties may include and not limited to:

1. our suppliers who are employed to provide some of our services such as mailing houses

2. to meet the purpose for which it was submitted

3. if Little Piazza is required or authorised by law to disclose the Information

4. if you place an order through our online ordering system, your details will be passed on to Merchant Warrior who receive your credit card details for internet order payment. Merchant Warrior is a secure internet payment gateway that secures your credit card number during transmission. see www.merchantwar rior.com for further details

5. your personal Information may be disclosed to a third party supplier (including a service provider outside Australia and New Zealand) for the purposes of storage in Cloud software

6. we may share Information with agents, affiliates or service providers who act for or on behalf of Little Piazza in connection with the business of Little Piazza, or for further processing in accordance with the purpose(s) for which the Information was originally collected, e.g., third party maintenance of secure listing databases or prize fulfilment in connection with a contest or promotion

Access, Accuracy and Security of your personal Information

Little Piazza will take reasonable steps to ensure that the personal Information collected is accurate, complete and up-to-date.

You can access and request correction of any personal Information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us in writing (see " Contact Us" section below).

Little Piazza will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

Sensitive information

Little Piazza will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted in the Australian and New Zealand Privacy Laws.

Clickstream Data

Each time you visit the Little Piazza’s website our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using, the address of the site you have come from and move to after your visit, the date and time of your visit, and your server's IP address.

Little Piazza may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits and most popular session times. Little Piazza may use this information to evaluate and improve the Little Piazza’s website.

Cookies

A Cookie is a piece of information that our web server may send to your machine when you visit the Little Piazza website. A Cookie helps us to recognise you when you re-visit our sites and to co-ordinate your access to different pages on the sites. For example, once you have placed a new pizza order you may be offered the opportunity to personalise your order so that the system remembers it for future use. A cookie will be set on your computer that enables us to recognise your computer when you return to order your favourite pizza next time.

With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more.

Links to other sites

Little Piazza may provide links to other websites on its own website. A link to another website is not an endorsement of the accuracy or trustworthiness of that website or its content.

Contacting us

Little Piazza welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Attn: Anurag Humagain
Little Piazza Bar and Grill
Shop1, 30 Gadigal Avenue, Zetland
NSW 2017, AUSTRALIA

E-mail: info@littlepiazza.com.au

TERMS AND CONDITIONS

  • When making an online booking from our website, please book atleast 24 hours in advance. To make a last minute booking request - pls contact us by phone.
  • All Prices on the website except our live online shop may not always be accurate and are subject to change without any notice. Pls check for the current prices on the menus given to you at the restasuarant. However, online shop prices are always current and thats what you will pay when buying from our online shop.
  • Starting from 20/07/2013, we will charge 2% credit card surcharge and 2.5 percent paypal fees for all online and phone order payments. However, if you wish to swipe your card at the restaurant's EFTPOS terminal to pay for your purchases - there will be no card fee charged from us.
  • All ingredients may not be mentioned on the menu. Pls advise us if you are allergic to anything while you place an order. Requesting to remove an ingredient from your meal do not automatically imply that you are allergic to that ingredient. If you let us know that you are allergic to a particular ingredient we will make sure that ingredient is never used in the whole cooking process
  • Online ordering is currently available for dinnertime only –seven nights a week 5-30-9-30 PM
  • Home Delivery starts after 6 PM every night
  • Little Piazza’s website is configured to work on Google Chrome and Internet Explorer. It may not work properly on other browsers - therefore please use Google Chrome or Internet Explorer for best browsing experience
  • Discounts available on online orders are for online orders only and are therefore not available on phone orders
  • Please call us and check the status of your online order if you do not receive an SMS confirmation within 10 minutes
  • Pickup times may vary between 5 to 45 minutes and delivery times may vary between 30 minutes – 2 hours, depending on how busy we are. In normal circumstances, we try to deliver within 45 minutes or within the time we promise you to deliver
  • Feel free to return any item within a reasonable time if you feel it is not as described on the menu – for an exchange or a refund
  • At Little Piazza - we pride on our customer's satisfaction. We will happily refund or exchange for any items ordered online if you find it not as described on the menu
  • Please be advised that, due to the travel time - some items like fried chips, schnitzels, potato wedges etc. cannot arrive to your door as crunchy as you would get in our store